Many companies run their applications on dedicated server computers on their own premises. And in many cases, this is the best option. However, thanks to the new technology employed by CallScripter v4, it is possible to outsource this, just like you might let someone host your website for you. This can reduce the cost, risk, complexity and support burden associated with an in-house system. It is also quicker to set up than an in-house system and can reduce your up front costs.

The affordable, secure Hosted service lets you get the tools you need quickly and simply so that you can more effectively manage your core business. Small to medium companies enjoy the lower cost of ownership whilst even large corporations recognise the benefits of outsourcing. The financial investment and management overhead of owning and maintaining servers and software applications in-house are often seen as prohibitive by SME's. By outsourcing, these companies can now benefit from the level of support and infrastructure that were traditionally only reserved for large enterprises.

CallScripter's hosted solution provides all of these benefits and more:

• No geographical barriers - agents can work anywhere, anytime
• Scale up or down to demand with no contractual ties
• CallScripter agent desktop guides the agent through every interaction
• Inbound, outbound & email campaign management as standard
• Full MI reporting from any location - manage remote agents via one central interface
• Fast implementation - short ROI
• Simple pay as you go licensing

 

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