Managed Hosted Solution Overview

Premise v Hosted

		Premise Based		Hosted
Financial Investment		Start up costs greater. You are required to supply hardware and networking infrastructure. Upfront software licenses also require capital outlay. Unpredicatable maintenance expenses.		Initial costs are minimal. No need to purchase hardware or software; no need for added IT personnel. Ongoing license fees are predictable and easy to budget.
IT Resources		Internal IT resource required. You are required to maintain the hardware infrastructure, applying updates and patches. In an SME this can take up often valuable limited IT resource.		No dedicated IT resources required. Application maintenance can be performed by a non-technical person. All system management is performed by CallScripter allowing your company to focus on its core business.
Deployment		Deployment can take days if not weeks. Servers must be ordered, installed and configured before the application can be installed and testing and training can take place.		Get started in minutes with no hardware to configure; users can be added within minutes. Minimum Requirements Telephone, PC & Internet Explorer.
Reliability and Maintenance		Lack of redundancy, possible poor administration, delay in critical upgrades. Any of these can cause security and performance issues. Poor Server maintenance can lead to application downtime loss of productivity.		Updates performed in timely manner by trained experts. Quality of service and 24/7 support is guaranteed by our managed hosting partner. System maintenance is provided by CallScripter. Back up and switchover services available on demand.
Flexible Licenses		Licenses have to be purchased upfront. Resulting in capital outlay and large upfront costs.		Scale up and down with demand. Renting licenses on a monthly basis with no contract allows you to scale up and back down to match demand within your own business.

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