Services

Professional Services & System Support

CallScripter understands that installing a new platform is a major change for any organisation, and is often part of a wider period of change including new telecom equipment and IT hardware upgrades.

To this end we can provide a range of professional services that allow us to work alongside our clients ensuring the whole process is done with the minimum disruption and with the maximum effect.

Professional Services

Our specialist in-house development team can provide a range of services including:

Charges will apply at an hourly rate and all requests are priced upon application.

System Support

1st line support is provided via our telephone help desk which is operational Monday - Friday 0900 - 1730. Outside of these hours calls are answered by our in-house call centre and logged onto the CallScripter Helpdesk. If the call requires instant support i.e. a bug fix or system fault an escalation procedure is in place to notify the on call engineer who will dial in to fix the problem.

Patches, updates and investigation are applied via remote access to your system. The maintenance package also provides a next day on site engineer should one be required as well as all the new features and enhancements as they are developed.

Our upgrade contract provides you with peace of mind, as you will automatically benefit from the constant additions and improvements we make. One major upgrade takes place annually and we are happy to discuss our future plans and listen to requests for added functionality from our clients.

Upgrade Package Includes:

System Support Includes: